This introductory-level program is intended for physicians, clinical laboratory managers and supervisors, and technologists who have an interest in implementing and improving patient safety measures. The program introduces fundamental concepts to consider for patient safety initiatives, practical assessment tools for the management of errors and improving lab processes with patient safety goals in mind.
The program is composed of six courses, listed below. Each course can be completed online in approximately 1-2 hours and contains a lecture, slides and transcripts, and a quiz. Some include recommended readings. Enrollees can communicate questions or comments using the program discussion board.
Introduction to Patient Safety for Lab Professionals
Nikola Baumann, PhD, Mayo Clinic, Rochester, MN
Discusses the concept of patient safety and medical errors, as well as recent initiatives to make systems and patients safer in healthcare. Explains how laboratory errors and patient safety fit within laboratory medicine.
Creating a Blame-Free Environment in the Laboratory
Jim Hernandez, MD, MS, Mayo Clinic, Scottsdale, AZ
Discusses the importance of developing strong teams, explains the principles of ‘The Just Culture’ to learn from errors, and describes how to use safety tools that include Crew Resource Management and SBAR.
Being Proactive: Quality Indicators and the Role of Risk Management
Nichole Korpi-Steiner, PhD, University of North Carolina, Chapel Hill, NC
Discusses techniques used to proactively identify hazards within the total testing process, defines the term ‘risk’, explains the steps of proactive risk management, and describes characteristics of successful quality indicators.
Detecting and Responding to Laboratory Errors
Nikola Baumann, PhD
Discusses common error detection methods and strategies, understands the attributes of robust methods of error detection, and explains the steps to a response and recovery plan for errors affecting multiple patients.
Practical Tools for Quality Improvement
Corinne Fantz, PhD, Emory University, Atlanta, GA
Explains how to create meaningful AIM statements, construct a cause and effect diagram, complete tests of change using a PDSA cycle, and recognize strong versus weak interventions.
Human Resource Considerations in Patient Safety
Michael Astion, MD, PhD, Seattle Children’s Hospital, Seattle, WA
Discusses concepts related to Human Resources that affect patient safety in the clinical laboratory.